Overbooking Increases Patient Access at East Carolina University's Student Health Service Clinic

informs Vol. 39, No. 3, MayJune 2009, pp. 271287 issn 0092-2102 eissn 1526-551X 09 3903 0271 ® doi 10.1287/inte.1090.0437 © 2009 INFORMS Overbooking Increases Patient Access at East Carolina Universitys Student Health improvements Clinic section of market and Supply Chain Management, College of Business, East Carolina University, Greenville, northbound Carolina 27858 {krosj@ecu.edu, dellanas@ecu.edu, westd@ecu.edu} butt Kros, Scott Dellana, David tungsten The health-care clinic presented in this study experienced signi?cant numbers of patients who failed to reach out for their scheduled appointments (no-shows). The address of reducing patient access at this clinic because of noshows is estimated to exceed $400,000 annually. An interdisciplinary quality-improvement team developed a orthogonal health-care overbooking model that includes the effects of employee burnout. This model estimates the nonlinear nature of the cost associated with medical-provider burnout cause d by overbooked appointments that exceed clinic capacity. Several key East Carolina University clinical staff members had been skeptical about the value of overbooking. The model was instrumental in convincing them that weaponing an overbooking process would bene?t patients and the organization.

The clinic, which subsequently implement such a process, attributes a savings of $95,000 per semester to the initiative. Key grade: decision analysis; health care; production computer programing; simulation; probability: applications; stochastic model applications. History: This tidings report was refereed. Published online in Articles in Advance April 22, 2009. foot E ast Carolina Unive rsity (ECU), which is located in Greenville,! North Carolina, has an enrollment of around 23,000 students, and has 5,400 faculty and staff. ECU is a prevalent university and a member of the North Carolina university system. The ECU Student Health Service (SHS), which is the health clinic for the ECU campus population, provides health-care...If you want to fasten a full essay, separate it on our website: OrderEssay.net

If you want to get a full information about our service, visit our page: write my essay